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COVID-19 SAFETY PROTOCOLS

Welcome to Kimpton Onyx Hotel. At this time, we are open and accepting guests.

We're continuing to monitor developments and following guidance provided by the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) and the State of Massachusetts. To help safeguard your health and best serve you during your stay with us, we've made necessary modifications to our amenities and services. In addition to our rigorous standard housekeeping routines, we've increased the frequency of our cleaning procedures and have put in place additional measures to enhance our disinfection protocol in public areas.

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Starting Monday, July 27, face coverings are required in all public spaces at our hotels in the Americas.

Kimpton Hotels & Restaurants Support AHLA's Safe Stay Initiative. Learn more here

Guest Amenity Fees

  • Guest Amenity Fees are being waived at this time.

Signature Kimpton Programs

  • Morning Coffee Service will be available in the lobby from 7:30a.m. until 9:30a.m. or a coffee maker can be provided upon request.
  • Kimpton bikes are available on a first come first served basis and will have an additional layer of disinfection with the guest present prior to bike check out.
  • Robes for use during your stay are available upon request.

Parking Services:

  • Valet parking is currently suspended. The closest parking option is The Beverly Garage at 101 Beverly Street, Boston, MA. Their parking fees begin at $53 per 24 hours.

Housekeeping Services:

  • To protect the safety of our guests and employees, our housekeeping service is completely contactless. This means that our housekeeping team will not enter your room during your stay. Our team will check in daily via text or your guestroom phone to offer contactless delivery of towels, sheets or trash pick-up. You can also text us directly at 617-302-9936 to request delivery at any time including our “Forgot It, We Got It” items such as a toothbrush or razor.
  • We have removed certain guest room items (think throw pillows, pens/paper, books and robes) as a precautionary measure or in some cases made changes to other in room amenities. Learn more about Kimpton’s Approach to Clean.

Minibar:

  • In need of a snack or a cold drink? Stop by the front desk to purchase a variety of mini-bar items from our pop-up bodega.

Dining Services:

  • Ruby Room lounge is currently closed. Contact us at for any local restaurant recommendations (dine-in, take out and delivery)

In-Room Dining:

  • In-room dining is not currently available.

Concierge Services:

  • Looking for ice? For your safety, we have suspended our in-floor ice machine service in lieu of contactless delivery. Text 617-302-9936 or dial “0” from your room and we’ll take care of the rest.
  • In need of local restaurant or attraction recommendations? Text us directly at 617-302-9936 for a curated list of our favorites.

Fitness Center:

  • The fitness center is open with social distancing guidelines with enhanced cleaning protocols.

Business Center:

  • The business center is currently closed. Please visit the front desk for copy and printing services.

Other Services

  • In-House Bell + Valet services are not currently available.

Please don't hesitate to reach out directly to address any questions or concerns you have during your time here. For guest services, please contact talktous@onyxhotel.com or call 617-557-9955 with questions.